Defesa do Consumidor

Direitos que você tem e não sabia

Defesa do Consumidor

Brasileiro gosta de parcelar compras

Defesa do Consumidor

Queixas sobre oferta inadequada de bancos

Defesa do Consumidor

Defesa do Consumidor

Juros e multas, como calcular?

Muita gente não sabe como calcular juros e multas em boletos bancários após a data do vencimento. Isto ocorre pois cabe ao consumidor fazer o cálculo e descobrir quanto irá pagar além do valor cobrado. Uma dúvida muito comum é saber, também, quais correções podem ser cobradas em cima dos valores originais. No caso de […]

22 de maio de 2016

Defesa do Consumidor

Você sabia? Irregularidade nas lâmpadas

A Operação Especial Lux, promovida pelo Instituto Nacional de Metrologia, Qualidade e Tecnologia (Inmetro), em abril, apresentou baixo índice de irregularidades na venda de lâmpadas no varejo. Segundo o instituto, foram realizadas 2.993 ações de fiscalização. Dos 176.809 produtos verificados, somente 832 foram considerados não conformes, totalizando um índice de irregularidade de apenas 0,47%. Foram […]

22 de maio de 2016

Defesa do Consumidor

Atenção para os cosméticos

Sabonetes em barra, sabonete íntimo, sabonete líquido antisséptico, alisantes, tintura capilar, repelentes, xampu, condicionador, gel para cabelo e hidratante corporal estão na mira do Programa de Monitoramento da Qualidade de Cosméticos, executado pelo Serviço de Medicamentos, Saneantes e Cosméticos da Fundação Ezequiel Dias (Funed), juntamente com a Anvisa e a Vigilância Sanitária de Minas Gerais. […]

15 de maio de 2016

Defesa do Consumidor

Direitos sobre o serviço de energia elétrica

Durante construção ou reforma de um imóvel, é normal ter dúvidas quando chega o momento de lidar com o fornecimento de energia elétrica. Segundo a Agência Nacional de Energia Elétrica (Aneel), o consumidor tem direitos a quatro serviços gratuitos. O primeiro deles é poder solicitar a instalação do padrão. Para isso, a carga precisa ser […]

15 de maio de 2016

Defesa do Consumidor

Garrafa térmica na mira do Inmetro

O Inmetro quer atualizar as normas que regulam a fabricação de garrafas térmicas de uso doméstico (de 1988). A meta é ampliar o escopo da regra para incluir as garrafas térmicas metálicas. Recentemente, o Inmetro, por meio do Programa de Análise de Produtos, realizou um exame em nove marcas de garrafas térmicas e apenas uma […]

15 de maio de 2016

Defesa do Consumidor

Guia do consumidor para as Olimpíadas

Faltando menos de três meses para o início dos Jogos Olímpicos Rio 2016, consumidores brasileiros e estrangeiros já podem ter acesso, via internet, ao Guia das Olimpíadas, formulado pela Proteste. O material traz informações embasadas no Código de Defesa do Consumidor (CDC) e nos estatutos do Torcedor e do Idoso, além da Lei Olímpica, aprovada […]

8 de maio de 2016

Defesa do Consumidor

Idosos: cuidado com planos de saúde

Juiz de Fora comemora amanhã o Dia Municipal do Idoso. Aproveitando o gancho, a Coluna do Consumidor aborda um assunto muito importante nesta faixa etária: planos de saúde. É comum ver reclamações sobre as operadoras, principalmente sobre preços abusivos, negação de consultas e tratamentos, além de políticas distorcidas de funcionamento. Confira dicas para não ter […]

8 de maio de 2016

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